Privacy Policy

Welcome to HorseHub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our horse marketplace platform, including our website and mobile applications.

By using HorseHub, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number, location)
• Create a listing (animal details, images, videos, descriptions, location, pricing)
• Communicate with other users through our messaging system
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Make payments through our platform (payment information is processed by secure third-party providers)

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information, including:

• Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on pages, navigation paths
• Location Data: General geographic location based on IP address or more precise location if you grant permission
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage
• Analytics Data: Listing views, search queries, interaction patterns, click-through rates

2.3 Information from Third Parties

We may receive information from:

• Social media platforms if you connect your account (Facebook, Google, Apple Sign-In)
• Payment processors regarding transaction completion and verification
• Verification services for identity and credential validation
• Analytics providers for platform performance and user behavior insights

We use the information we collect for the following purposes:

• Platform Operation: To create and manage your account, process listings, facilitate communication between buyers and sellers
• Service Improvement: To analyze usage patterns, improve features, develop new services, and enhance user experience
• Communication: To send notifications about your account, listings, messages, and important platform updates
• Marketing: To send promotional materials, newsletters, and special offers (you can opt-out at any time)
• Safety and Security: To detect and prevent fraud, abuse, security incidents, and other harmful activities
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others
• Payment Processing: To process transactions, prevent fraudulent payments, and manage billing
• Customer Support: To respond to inquiries, resolve disputes, and provide technical assistance
• Personalization: To provide personalized content, recommendations, and search results

We may share your information in the following situations:

4.1 With Other Users

• Your profile information and listings are visible to other platform users
• When you message another user, your name and contact information become visible to them
• Your transaction history and ratings may be visible to establish trust and credibility

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud storage providers (for hosting images and videos)
• Payment processors (Stripe, PayPal, or other payment gateways)
• Email and SMS communication services
• Analytics and data analysis providers
• Customer support and helpdesk tools
• Security and fraud prevention services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Government or regulatory requests
• Situations involving potential threats to safety or illegal activities
• Enforcement of our Terms of Service or protection of our legal rights

4.4 Business Transfers

If HorseHub is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for data breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered for retention include:

• The duration of your account activity
• Legal obligations to retain data (tax, accounting, regulatory requirements)
• Resolution of disputes and enforcement of agreements
• Fraud prevention and security purposes

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@horsehub.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you signed in to your account
• Analyze platform usage and performance
• Deliver relevant advertisements (if applicable)
• Prevent fraud and enhance security

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

HorseHub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at privacy@horsehub.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using HorseHub, you consent to the transfer of your information to countries outside your jurisdiction.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including through standard contractual clauses and other legal mechanisms.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a notice on our platform
• Sending you an email notification
• Updating the "Last Updated" date at the top of this policy

Your continued use of HorseHub after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns and will respond to your inquiry within a reasonable timeframe.